Peoples Jewellers in Kitchener, ON

Reviews about Peoples Jewellers

• ★ ★ ★ ★ ★

  2020-02-23, by Nancy Schnarr
  At the risk of talking too long in an online review - I had a great experience with this location after having a really terrible one. The manager was amazing at making it right and I would not hesitate to go back and purchase from them again.
• ★ ☆ ☆ ☆ ☆

  2019-12-28, by Brendan Caron
  If I could rate this store a -5 I would. My fiance and I decided to get 2 heirloom rings resized and dipped in white gold. What we thought was a normal procedure for a jewellery store. Apparently not.....they pressured us to almost no end to also have the claw work on the rings done. We told them multiple times we did not want this work done as we were trying to save money for our wedding. They assured us the work would not be done. When we got the 1st ring back 2 weeks later they decided to do the claw work anyways and attempt to charge us for it. Not only that, trying to call and get any type of update on the status of the ring was causing my hairline to recede at a rapid pace. The only staff member who has a clue in that store is the assistant manager. The 2nd ring was being paid for by another family member as a Christmas gift to my fiance. It has now been a month since the ring was dropped off. We have called over 3 times to try and get an update on the ring. Every time the associate on the other end cannot located the file or get us the information and says they will call us back. Have not received a single call back yet. I would expect that a large company like Peoples, would take a customers personal heirloom jewellery and their feelings into some kind of consideration. Regardless of who we have spoken too at this store I have yet to walk away or hang up feeling like we made the right decision trusting them to do the work. After this experience I will be sure to advise any friends and family not to do any type of business with this store. The lack of respect and simple disregard for a customers property is frightening.