The Mufflerman in Kitchener, ON Open now

Reviews about The Mufflerman

• ★ ☆ ☆ ☆ ☆

  2020-01-22, by Erica Gough
  My husband has gone here in the past for an e-test and was happy with the service and the speed. So when our car started making loud noises he took it in to be checked. We were told that the muffler needed to be changed and some other work as well. We were quoted $985 and told that there was a part coming in at noon so we could come back at 1 to have the work done and it would only take about an hour. My husband went back at 1 (with my 3 year old again) only to be told that the part didn't arrive and we needed to come back the next day. After he left he called VW directly and was quoted $950 incl. taxes. He called this shop back and told them this, to which Ron told him that he would do it for $1000 all in and could do it a day earlier than VW. Fine. We showed up the next day to have the work done. Upon paying my husband was presented a bill for $1000 PLUS tax. Which is NOT what was agreed upon, and is in fact $15 more than we were originally quoted. We had no choice but to pay it, but have filed a complaint with head office Mufflerman. The work itself is not done correctly as the muffler is still making noise. When my husband questioned a mechanic (at this shop!) about the noise he was told that it didn't sound right and it should be looked at again, despite being told by Ron that everything was fine and fixed correctly. So we are now out a day and a half of our time to fix something that should have taken an hour, out nearly $300 more than we should be, and we now need to bring our car back to have it looked at again. I would seriously consider thinking twice before bringing any vehicle here. We don't have $1250 to donate to this shop for work that will need to be redone.